RETURN POLICY


All our items are made to order and hence all sales are final. Returns are not accepted unless items arrive damaged or defective.

Return Period 

In the event that your items arrives damaged or defective, our return policy lasts 7 days. If 7 days have gone by since delivery of your purchase, we cannot offer  a refund or exchange.

Return Eligibility

To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. 

To complete your return, we require proof of purchase and proof of damage and/or defect.

Please provide proof of damage/defect via email to info@morethanatee.com

Buyers are responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To return your product, mail your product to:
MoreThanATee
11025 Westlake Dr
Charlotte, NC 28273
United States
info@morethanatee.com

Refunds (where applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@morethanatee.com

Sale items
Only regular priced items may be refunded,  sale items cannot be refunded.

Exchanges
Please note that items are made to order, so unless they are defective or damaged we do not offer exchanges. If you need to exchange an item for the above stated reasons, please send us an email to info@morethanatee.com and provide proof of damage/defect within 7 days of receipt of item.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

If you have any questions regarding this Return Policy, please email info@morethanatee.com